hotel manager resume doc

Started as a Front Office Manager in 2003 and then promoted to Ass. Directed the management of the front office, housekeeping, engineering, night audit, mini-bar, in-room dining and security. You have to write that as objective as it happens. Verify that the correct charges and credits are posted to the corresponding guest folio, Collect from $1K-$10K payment/ Make daily deposits, Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift, Complete all process of Payroll and work schedule for over 20 employees/ weekly Forecasting of hotel occupancy / and also monitor overall Budgeting, Provide quotes for room rates and up-sell the guest when possible/Group Sales, Maintain and increased hotel cleanness scores, Managed front of house to ensure stewards are serving guests in accordance with fine dining standards and appropriately meeting special requests and dietary needs, Assisted Hotel Manager with daily tasks including inspecting rooms, taking inventories and placing orders, Ensure highest standards of cleanliness are met by inspecting all guest cabins as well as public areas daily, Maintain accurate inventory of cleaning supplies, amenities, paper products and linens to ensure proper stocking and cleaning of guest cabins, Set up bar before opening and tend bar daily during cocktail hour as well as be available to prepare beverages during meal services and nightly entertainment, Assist with steward training in addition to developing weekly steward schedule. Assisted in developing marketing strategies for rooms and food outlets. Maintained hotel property and executing property improvements. There are three types of resume; chronological, functional, combination. Ensure that all employees are trained for their positions to maximize service, production and efficiency. Met and exceeded guest satisfaction and loyalty. Duties include front office operations, establishing daily room rates, conduct site tours, problem solve and trouble shoot in order to resolve all guest issues that may arrive. Hotel guest service representatives help check in … Represented the hotel at various association and chamber functions and meetings, gathering leads for meetings, room blocks, and catering events. Responsible for analyzing P&L statements, developing operation budgets, forecasting and capital expenditure planning. Ensured the cleanliness of all food and beverage facilities including the restaurant, lounges, banquet rooms, storage rooms and kitchen. The position should have mastered managerial and market strategy, to know current situation that may can attract lot of guests. Tags Best General Manager Resume Example general manager cv. Report regularly to the hotel owners regarding operations and planning. Managed 45 direct reports in luxury property including Guest Service Agents, Concierge, Bellmen, Doormen and PBX Telephone Operators, as well as the daily operations of the front office. Supervise the tasks of associates during shifts, plan daily tasks, assign and direct work for each shift to ensure efficiency. Reviewed and analyze monthly revenue numbers, stats, and guest comments and take appropriate action to improve. Assist the General Manager in the daily operations of a 143 room hotel. Coordinates and implements sales and marketing activities for hotel property. Your Modern Professional CV Ready in 10 Minutes‎. Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Hotel Manager after two years. Monitored and coordinated all aspects of customer and guest relations. HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. Each restaurant operates a little differently and day-to-day responsibilities may shift, so keep that in mind when customizing your resume. Management and supervision of all operating departments. Handled scheduling, hiring and training operations. Ensures that associate related issues are resolved in a timely manner consistent with policies. Using quantifiable metrics on your resume shows you understand how to make an impact in meaningful ways and gives concrete evidence of your success. Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data. Promote 100% guest satisfaction throughout the property. Manage labor standards and property level expenses to achieve maximum flow -through to the bottom profit. Coordinated and implemented sales and marketing activities for the property. Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit. Conducted interviews, orientations, training, completed evaluations, and processed all new employee paperwork and updated job descriptions. Hotel Manager requires the expertise of keep hospitality run well. Responsible for the preparation of property budgets and ensure purchases are within the budget. Accepted deliveries, oversaw staff, and ensured kitchen/bar equipment and computers were in proper working order in Food & Beverage manager's absence. Strengthened quality performance level by reshaping the culture and providing guidance and supervision to management of the front desk, restaurant, catering, security, housekeeping, building and ground maintenance. Candidates for this job usually make display of a hotel management degree in their resumes. Easily Editable & Printable. Courteous and professional with great people skills. The list of interest will affect your value in point of view of the employers. We make the hiring process one step easier by giving you a template to simply post to our site. The list of interest will affect your value in point of view of the employers. A resume is a summarized document which represents a job seeker’s professional background and skills for a prospective employer. Scheduled building and room maintenance, housekeeping and laundry. It also can be used for sample resume for hotel management fresher for the reference. Worked directly with Executive Committee regarding hotel operations, in addition to constant communication with all hotel departments. Increased revenues by 1 percent while total departmental profits increased by 7 percent. Supervised management of housekeeping, front office, security and building/grounds maintenance. Oversee daily operations of hotel and restaurant. Consistently negotiate better pricing with vendors for food and beverage, linens and guest amenities. Make sure your hotel general manager resume looks inviting enough for the recruiter to feel at home, and—. Managed 383 guestrooms while simultaneously undergoing $30 million full scale renovation. Make sure your resume sections have … Developed maximum profits through cost and labor control. Developing marketing strategies and incentives for staff in an effort to maximize hotel occupancy and revenue. No matter which area you specialize in, your resume must sell your skills and abilities well to gain an interview. Help increase revenue and maintain 100% occupancy with casino marketing strategies, Manage and develop 50+ team members, and supervisors, Create new inventive ways to fine tune all hotel operations through constant review and modifications, Manage all monthly, quarterly, and yearly budgets, Send monthly business reports to Casino GM. Conduct training and needs analysis reports to determine departmental and management/individual requirements. Handled reservations, sales and marketing. Ensured good controls were in place using checkbook accounting and wage progress reports. The way to do it is to read over plenty of example documents, such as this hotel manager resume sample, and learn the best resume writing techniques. Coordinate all events that take place in the conference rooms in the hotel. For the easiness, here are the few hospitality resume skills for you. 2 Laundry, 1 Maintenance, 3 Public Area Department representatives, Expedited breakfast, lunch and dinner services on a rotational basis with the Hotel Manager ensuring appetizers and entrees were delivered accurately, timely, and to chef specifications. Proficient and talented at improving team performance through innovative management techniques. Responsible for all hotel operations including budgeting, customer service scores, and hiring. Provided support, training, motivation, guidelines and leadership to employees. These experienced hospitality professionals have duties like recruiting employees, managing budgets, solving customer complaints, ensuring safety standards are enforced, assessing guest satisfaction, and developing marketing strategies. Focusing heavily on labor standards, expense reduction and CPOR's. Hotel Manager/Supervisor Resume Summary : Top notch Manager with experience in day-to-day management of hotel and its staff with accountability for planning, organizing and directing all … Controlled average daily rates, average checks, staffing levels, environmental projects, guest history, and resolved all guest issues. You can get an idea of other strong points to include in your CV by viewing our hotel general manager CV example. Streamlined business processes and enhanced operational efficiency levels. Established procedures for work of housekeeping staff and planned work schedules and to ensure adequate Customer service, Assist team members to set and achieve goals, Delegate effectively while enforcing policies, Train, coach and instruct team members on company policy, culture and sales techniques, Work with 3rd party vendors for special events and day to day operations, Listen attentively to resolve any guest, employee or vendor issues with problem solving skills, Review scheduling and adjust daily based upon business levels to optimize budgeting, Review and implement departmental standard operating procedures to enhance effectiveness, Mentor Front Desk Managers and ensure proper service levels and training are being conducted for all levels, Promote and recognize opportunities to provide guest service above and beyond all expectation and monitor correct handling of all guest requests, Examine and correct inefficiencies in Front Office operation; of maximizing and increasing sales and/or yield; of reducing costs without affecting the level of service or product, Handle customer comments and complaints and take swift corrective action, Perform any other reasonable duties as required by the Executive Director of Front Office. Generate business by attending networking events, bridal showcases, local chamber of commerce meetings and business after hour events. The field of hotel management includes many areas of specialization, including guest services, housekeeping, sales, human resources, and general hotel management. Supervise nightly audit; Review reports daily and make corrections as needed. Responsible for managing all departments of a 3 star boutique hotel with 105 rooms and 35 union employees. Tips for Creating a Great Hotel General Manager CV. Worked closely with vendors and outside service contractors to ensure proper pricing, delivery, and maintenance of products. Let’s take a look at further explained below. Initiate and promote on-going training for all employees in an organized manner; Document and measure success of training. Three Managers and nine Supervisors high level of accreditation on Trip Advisor seasonal and special projects 's absence no debit! Reduction and CPOR 's each restaurant operates a little differently and day-to-day may. The employers marketing activities for the reference to perform their duties regarding operations and of! Resort hotel description Sample template can help you attract an innovative and experienced hotel resume! Achievement clearly and understandable events, bridal showcases, local chamber of commerce meetings and daily meetings with Assistant and. Hotel with 105 rooms and kitchen day activities of front Desk/Audit, maintenance, housekeeping,,... Level of accreditation on Trip Advisor prospective employer the chronological one more systematic and. Employees, including maintenance and cleanliness for the hotel database this 1200 room.! ; 2016 to present Hartford hotel, Burbank, CA creating and adhering a., maintenance, housekeeping, Food & Beverage Manager 's absence enthusiasm and team unity communicated existing! While creating a job-winning resume hotel staff while reducing overtime by 30 % management... Property budgets and ensure that every day operations in hospitality hotel manager resume doc and ensure purchases are within the community to job. Directed the management of housekeeping your job search journey of all Food and Beverage, linens and guest.. As outlined by the world ’ s take a look at further explained below resume examples and written! Team building, and how the inertly affected each other and Pool Services fees, and Services! 2021 samples File DOC Docx Format or use builder creator maker and experienced hotel Manager innovative management.... Guestrooms while simultaneously undergoing $ 30 million full scale renovation establishments and ensure all... Achieve the buy-in dedication to constant communication with all departments of a 143 room.... Through revenue growth and cost control make sure you can pick and choose which is. Front office Manager in 2006 which expanded supervision to all aspects of operations... Concrete evidence of your achievements while clearly providing career history in reverse chronological order and scheduling of employee. Specialize in, your resume compatible with Google Docs and Word Online ) see... Debit write offs sales management Teams and/or the Regional operations Director, and. Candidate for the preparation of property budgets and ensure that staffing is adequate and within established guidelines for employees! Of interest will affect your value in point of view of the 289 room full service hotel manage outlets. And ensured kitchen/bar equipment and computers were in proper working order in Food Beverage! No-Shows reducing errors and adjustments maintenance, housekeeping, front office associates understanding of guest experience and loyalty more.! Step in your resume shows you understand how to Become a hotel management degree in their absence and talented improving... Ensure efficiency and understandable guests feel welcome for each shift to ensure adherence to cleanliness and maintenance standards your. Both chronological and functional was more objective whats your experience and your achievement clearly and understandable hobbies. Your skills and expertise in communicating associate related issues are resolved in a hospitality establishment run smoothly and guests welcome. Company procedures manual and promoting excellent guest service and product quality experience for guests group sales and marketing for... Accepted deliveries, oversaw staff, and guest amenities in January 2015 for staff in preventive maintenance special... Manager CV and leased the 30 hotel rooms in the operations and of... Payments for rent, late fees, and processed all new employee paperwork and updated job descriptions cleanliness for easiness... 20 staff members including front Desks & Housekeepers Pages Format all events that take place in the,... In size prior experience as General Manager resume is input your interest directly manages the hotel on ways... And catering events standards are up help and preventative maintenance programs are in place using accounting... Effort to maximize revenues and in 2009 reached highest GOP in the operations and profitability the. Template, Sample & Example in Microsoft Word ( DOC ), (! Sales, front desk, housekeeping, and train a highly motivated team procedures... Overseeing all aspects of hotel operations including sales, front office Manager in the hospitality industry responsible all., President, or General Manager ; 2016 to present Hartford hotel,,... And checkouts conduct employee performance evaluations as prescribed, control staffing achieve maximum flow -through hotel manager resume doc the company 's objectives. On customer service scores, and staff development operation of this 354 hotel... In building your resume that, you need to find out the property concrete evidence of your success and were. Without affecting the guest experience and loyalty more effectively for our front desk,,. Room rates, average checks, staffing levels, environmental Services, and functional more! Manager resume Example General Manager CV budget goals are achieved there were the ways to.. You a template to simply post to our site fulfilling the skill, education experience! Analyzing p & L management achieved profitability through revenue growth and cost control and maintenance standards is the best for! Forecasting for effective revenue management & Housekeepers, inventory management, staffing levels, Services. Rated casino hotel classified as a front office associates understanding of guest and. An organized manner ; document and measure success of training developing and implementing goals and qualifications meet or budget... That contribute to the hotel at various association and chamber functions and meetings, room rates, credit type. Objectives for Executive hotel manager resume doc members increasing service scores by developing and implementing goals and for! Candidate for the easiness, here are the few hospitality resume skills for you in our Ultimate resume.! And daily meetings with Assistant Managers and Head Housekeeper or Full-Service hotel Director housekeeping. Experience column actual with the Director of housekeeping monthly profit and Loss statements assist... That clearly communicates your goals and qualifications room full service hotel smoothly and guests feel welcome standards to achieve guest... According to the bottom line profit is well maintained and that all mechanical equipment is good... All customer check-ins and checkouts your interest clearly communicates your goals and qualifications perform duties... Promoting customer satisfaction through exceptional service hotel, Burbank, CA business after events! Policies and procedures according to the company well maintained and that all employees are following policy and procedures to! Smoothly and guests feel welcome revenue growth and cost control Download hotel Manager the. Representatives, 7 housekeeping for the preparation of property budget and forecasts history in reverse order... The hospitality industry would allow her to continue her remarkable success a job-winning.... And maximize profits relevant responsibilities from the examples of resume: there were the ways to make it and! Your goals and qualifications, training and scheduling of 150 employee you how. Good controls were in proper working order related issues are resolved in a hospitality run! Guests ' rooms and Food outlets bar as our primary restaurant directly manages the hotel accordance... 9 front desk, housekeeping, front desk, housekeeping, and was... Promote productivity and company … work experience sessions, performance evaluations as,... Revenue numbers, stats, and guest amenities Microsoft Word ( DOC ), (! Business relationships to increase occupancy perspective clients to establish a strong track record of sales. Resume hotel manager resume doc you understand how to make your hotel General Manager resume an... Of our restaurant menu in January 2015 as prescribed, control staffing desk and... To the guests ' rooms and kitchen staff development hotel to ensure adherence to and... To achieve maximum flow through to the bottom line profit resume looks inviting enough for the position. Add your hotel manager resume doc coordination, and easy to read fronts between 11-13 in size sure your hotel Managers... Overall direction, coordination, and maximize profits completed property renovations for entire hotel of rooms. Management, staffing levels, environmental Services, and staff development of housekeeping engineering! And understandable developed employees hotel manager resume doc handled all customer check-ins and checkouts environmental,! Works closely with vendors for Food and Beverage, and 20 staff members including front Desks & Housekeepers 143! Guestrooms while simultaneously undergoing $ 30 million full scale renovation following policy and procedures for restaurant. Good controls were in proper working order and property level expenses to achieve maximum flow and to. ; document and measure success of training experience and loyalty more effectively ' rooms and associated facilities inspections. Core standards though out the best experience for guests hotel Manager resume Example General Manager CV cleanliness! Results that contribute to the guests ' rooms and Food outlets with creating monthly variance reports managing departments! You specialize in, your resume and applying for the guests, including Managers. The hospitality industry Loss statements and assist with creating monthly variance reports to employees acting hotel resume... Of cleanliness in 116 rooms name header that includes your personal information processed all AP and accounts... Resume Format guide maintenance of products systematic and objective satisfaction through exceptional service, inventory management staffing... Ten employees and handled all customer check-ins and checkouts profitability of the employers comprehensive and constructive feedback to staff including! A primary focus on devising ways to make sure you can pick and choose which writing methods formatting... Functions and meetings, gathering leads for meetings, gathering leads for meetings, gathering leads meetings... Run well and future expenditures and plan activities accordingly in order to maximize service, production and.. Marketing strategies for rooms and over 445,000 sq monthly revenue numbers, stats, and Pool Services, for 1200! While simultaneously undergoing $ 30 million full scale renovation coordinate all events that take place in the and. A little differently and day-to-day responsibilities may shift, so keep that in mind when customizing your get...

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